If you are looking for great customer service for your restaurant, you first have to work on your staff. The staff of your restaurant should be trained well so that your customers are very happy and they keep coming back to you. In a restaurant, you cannot just keep anyone to wait at the tables and it is important for you to train the staff so that they can effectively communicate with the customers and make them happy without your intervention.
The staff of your restaurant should be friendly and not annoying. They should be able to handle the complaints of the customer without your need. Robert J Sambol is one of the most successful restaurant managers in the USA and he says that your staff should be trained at regular intervals. They should be taught the importance of interpersonal and customer service skills. With the right training, they can manage and resolve all complaints till a certain point.
He also says that no matter how you try there are some things that will go wrong in your restaurant. It is important for you to at least understand what has gone wrong and fix them instead of shouting at your staff. They do commit mistakes and here you should be patient. Being a role model to your staff helps when you wish them to be completely involved in the effective management of your restaurant. With the right management skills, you are able to get the best for the unit and the team.
When it comes to customers, the task of service again is very sensitive. The customer is always right even if you find it very hard to agree with them. You should be proactive and prompt when you are resolving customer complaints. It is important for you to realize the fact that the customer is the individual that you will rely on when you are running your business. If your restaurant services are good, they will recommend your joint to others and in this manner you are able to get word of mouth promotion. Now, when you are looking for the advertisement and promotional campaign for your customer, it is important for you to use social media. With the aid of social media, you are able to ask the customer what his or her feedback is and respond accordingly.
Once you have found out what your customer needs says Robert J Sambol, you effectively are able to give your customer the best service. On the basis of the above, you can also direct your staff as to how to make your precious customers happy. You also may talk with your customers when you are on the floor and ask them how your services are as a restaurant owner and manager. This also enhances your rapport with the customer and they too feel that their needs and wants are being looked into as well. With the right customer service and attention, you are able to run your business with success!